Terms and Conditions

Terms and Conditions

TERMS AND CONDITIONS

When booking, we understand that you have read the following terms and conditions:

GENERAL


Our reservations are made through a deposit corresponding to one night of the total to be paid. The balance must be paid at check-in.

Our non-refundable reservations are charged in full at the time they are made

Prices do not include taxes.

Our reception is open from 9am to 9pm. The check-in time is at 2pm, and the check-out time is at 12pm. We like to personally receive our guests and we appreciate that you inform us of the arrival schedule in advance. If you plan to arrive after 9pm, please let us know.

We are a small and quiet hotel, always maintaining a quiet and relaxed atmosphere is very important for us and our guests. Please, we ask that you keep the music and noise to a minimum after 10pm.
For this reason all our guests must be over 15 years old. Without exceptions.

SECRET GARDEN TARIFF

Guests can cancel or modify their reservation free of charge 14 days before the check in date. If the guest cancels or modifies their reservation outside this time, the hotel will keep the deposit.

In case of no show (no show) the hotel will keep the deposit and the reservation will be canceled.

All modifications made before check in must be approved by the hotel management.

The deposit will not be refunded for cancellations, delays or changes of flights, accidents, illnesses or any event that prevents you from making use of your reservation. No refunds will be made for premature departures.

Refunds will be made to the credit card with which the reservation was made.


BEST AVAILABLE RATE (non-refundable)


This is a non-refundable fee. In case of cancellation or no show (no show), the hotel will keep the deposit, the reservation will be canceled.

All modifications made before check in must be approved by the hotel management.

Under no circumstances will the reservation be refunded. The hotel is not responsible for cancellations, delays or changes of flights, accidents, illnesses or any event that prevents you from making use of your reservation. No refunds will be made for premature departures.

SECRET GARDEN DEPARTMENT


Check in without exceptions will be made at the hotel.

The check-in time is from 2pm to 9pm, if you plan to arrive outside these hours, it is very important to mention it in advance.

The deposit will not be refunded for cancellations, delays or changes of flights, accidents, illnesses or any event that prevents you from making use of your reservation. No refunds will be made for premature departures.

The apartment is located at Calle 2 Poniente, # 10. Downtown Tulum, one kilometer from Secret Garden Hotel.